ITIL® 4: What is Service Management? (eLearning 1/25)
10:05
YouTubeMplaza
ITIL® 4: What is Service Management? (eLearning 1/25)
[Lesson 1 of 25, full course available at Mplaza.training ] This video is part of the ITIL® 4 Foundation eLearning Course, by Ivor Macfarlane (co-author of ITIL®). ITIL® is the most popular guide for IT Service Management. Foundation is the first level of certification in ITIL®. After you become certified, you have the option to proceed to ...
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